Pella Hunt Valley, MD Customer Testimonials & Reviews

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Today our new Pella front doors were installed and they look great! In fact, they look even nicer because they match with the new bedroom windows, the kitchen bay window, the breezeway windows and doors-- all installed over the past six months by Pella.
Our point of entry for this work was Paul Spence. We met Paul about three years ago when we stopped by the Beltsville showroom one Saturday to just take a look at Pella products. We walked out with an appointment for him to come by and consult on a new living room window. That project went very well and we were so pleased that we could not wait to begin replacing other windows and doors. The replacement project has been a major investment for us but we also know that we have quality products.
We feel fortunate to have had the guidance of Paul for these sales as he not only has listened to what we thought we wanted but he guided us on selections that would fit in with the style of our home and educated us along the way (he can't help it). When I could not make up my mind about the color of the exterior door, he strongly "encouraged" us to go with cranberry given the colors in our brick. I never would have made that selection just looking at the little color samples but he was right. The color worked out perfectly with the house and the red maple tree sitting in front of the house.
We agonized over what to do about the front door and made another trip to the showroom in early April to figure this out. He spend hours with me going through the options and what we liked and did not like. Once again, I wondered if we made the right decision and today we found out that we did (with strong encouragement from Paul). He is really a super salesman and super guy. His advice has been right on and he could always nudge me to the finish line to make the sale. Throughout each of these sales, he has been accommodating, helpful, friendly, professional and just a genuine person who seems to want to make the customer happy.
Pella is fortunate to have Paul and we were fortunate that he was in the showroom the day we met him. Our house looks so much nicer and we owe it to him, the installers and to KC-Pella.
By the way, we thank all the others that have worked on our projects either behind the scene or with installation. The Blue Sky Crew has installed the last three jobs and their work is top notch. They come ready prepared, get right down to business and are a highly qualified and thorough team. Aaron has been wonderful with rectifying any issues and has been very responsive with answering questions or resolving concerns. Ariana Guyton has been sure to track me down for scheduling the jobs and handling the administrative details. I know there are others to thank as well but these people have been the face of the company for us.
Our experience with KC-Pella overall has been very positive. When some things went off track, we found out that the company stands behind the products and will work to make it right so thank you for that experience and for the new look of our home.

- Linda B. and Bill L.

Hunt Valley, MD

“The crew that installed the windows (Robert, Derrick and Michael) did an amazing job! They were professional, friendly, polite and respectful of my home and family. They are extremely skilled craftsmen and did absolutely wonderful work in my home. I am completely pleased with the products which have been showcased by the excellent installation performed by Robert and his crew. I would like to commend them on their work, their ethics and their craftsmanship. Pella will be first choice for future work in my home because of the products, but even more so because of Robert and his crew.”

- John W.

Ellicott City, MD

“We had a very pleasant experience from the git-go. Your people made appointments....they kept them. When they arrived, they were prepared, & did an efficient/quality job, and courteous as well.”

- Roger D.

Laurel, MD

“As usual, your window technicians Jim and Tim did a great job. We have the greatest confidence in the Pella technicians, that is why we keep asking them back! I teased them that I did not want to redecorate the kitchen after the new window replacement, which is what happened when the new window was placed in the computer room - that room underwent quite a transformation in order to "keep up" with the lovely window! There will be some painting done in the kitchen! Our front door is really beautiful. For many years my husband and myself did a lot of the work in the house - something we enjoyed and were able to do the work. Now that we are older and as a result have aging joints, it is sometimes with trepidation that we ask "outside" contractors to complete a task. Sometimes it is done to our specs, sometimes not! With Pella windows and Cassidy employees, we have no hesitation in having them perform the task at hand, thank you. And the next time Jim and Tim are in the area, they should give me a call and I will make sure I have muffins for them! At the present time I have a terrible head cold and it was all I could do to make sure they had enough work space for their installation. I usually do not have a problem with other niceties but I did not think they would appreciate me sneezing into the baking process! Thank you all for a job well done! ”

- Mary S.

Beltsville, MD

“Just wanted to let you know how pleased I am with the work your team did here yesterday and for how smoothly and efficiently the whole job went dealing with everyone there at Pella start-to-finish. I can honestly say I have never had a better team of contractors in my home and would love to have the 3 of them back when I finish the rest of the windows in the spring.”

- Diane M.

Eldersburg, MD

“From the very beginning, I was post impressed with your Salesman, Doug and his knowledge about your product. Doug was professional, organized and up-front with what was required. The installation was on Monday, 2/17/14 and your installers were on-time, worked well together and completed the job as stated. I would highly recommend you and your staff to others and hopefully for another project for me in the future.”

- Linda S.

Hunt Valley, MD

“Benji and crew ROCK! I am so very pleased with my windows and Pella. You all rank highly recommended in my book. I have already recommended Pella to my Aunt. She has 25 windows to replace!”

- Carmeyia G.

Beltsville, MD

“Please allow me to express my happiness with my new door. It is absolutely beautiful and I love it. Your crew members were the most hard working individuals I have ever met. They worked from 9:00 without stop and are still touching things up to make it even more perfect. I will be sure to recommend Pella to all my friends and family. You have one happy customer here and quite honestly, I am a hard person to please. Thanks again! ”

- Vikki Baird

Hunt Valley, AL

“What a pleasure it was to work with your company. I knew that I was in good hands when I first met with Paul Spence. He explained everything quite well and was very professional as a representative of Pella. I was very pleased that your company was able to purchase outdoor shutters for me and paint them the same color as my front door. I was even able to get window sills that I never had since I bought the house many years ago. Jeremy was terrific when he came to my house to review the order. The team that installed my replacement doors, windows and shutters were outstanding. Benjie, Mike, and Derrick, along with the rest of the crew, were terrific! The team treated my house and the renovations with great care and respect as if the house belonged to them. Thank you and your staff for providing such a pleasant experience. Needless to say, choosing Pella was the best decision that I could have made. ”

- Steve K.