Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Originating in 1992, with help from ENERGY STAR®, American families and businesses were able to save $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. All Pella® products meet or exceed ENERGY STAR certification in all 50 states and most of Canada. What impact will this have on you? Not only could you notice a drop in your heating and cooling bill, you will help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are all specifically designed and custom-made for your home, meaning no two projects are identical. Our broad spectrum of products make it difficult to discuss pricing without first understanding your needs, wants and the project results you envision. Due to this nature, we find it mutually beneficially to send out a Pella sales representative who can give you a quoted project price upon seeing the project site itself. To expedite the quoting process, your Pella® sales representative is prepared with a computer and a portable printer so that they’ll have all the quote information you’ll need—once the sales representative has been given the opportunity to consider the requirements of the task and aligns them with your vision.
 
In addition to offering a large variety of first-rate products to pick from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you great window and door products at affordable prices, offering you a chance to make the upgrades you want to while building great value into your Hunt Valley area home while you do it.


What should I use to clean my glass windows?

We recommend that you should use a prepackaged vinegar-based cleaning mix or use an ammonia free glass cleaner such as Windex or Sparkle. You can also mix your own with one part vinegar to ten parts water. Put the solution on a soft, clean microfiber cloth or paper towel. Do not use glass cleaners that are ammonia- or alcohol-based as they could produce streaks or create a film that attracts moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses contract installers who are certified to install Pella doors and windows. They must complete a thorough set of training courses so that your windows and doors are correctly installed and meet Pella’s strict warranty guidelines. We find the best Hunt Valley-local people and recruit them to install our projects. Before they can be hired, Pella requires them to pass a drug test and background check. Our installers are are insured by liability and workers compensation insurance. Aside from Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t match. Our specialty is selling, installing, and servicing Pella Windows & Doors. Using a dedicated Pella sales team, project manager, local service technicians, and expert installers means that your renovation will have the knowledge of our whole team. We like to use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. Simply contact our office, your sales representative, or our project manager with any questions or concerns you may have and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are several important reasons why Hunt Valley homeowners pick Pella for their replacement window and door needs. Pella was founded in 1925 and has remained privately-held the entire time. Each of our high quality windows and doors are made with care and serviced by Pella’s certified Direct Sales Network. Unlike most other window and door companies who sell exclusively through retailers, Pella has dedicated replacement window and doors design centers throughout North America. This unique way of operating our business gives our customers in Hunt Valley a highly personal experience with the backing of a local to Hunt Valley, Pella-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a superior quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Hunt Valley, we understand that purchasing new windows or a replacement door for your home is a major investment. For that reason, we feel it is critical to ensure that all the questions you have about Pella’s window or door options, materials and energy-efficiency are answered.  As such, we suggest that you allow up to 2 hours for your consultation appointment.

What happens during the in-home consultation?

Pella Hunt Valley’s in-home consultation is extremely important to ensure your satisfaction and the right window or door products are chosen for your Hunt Valley home and budget. As such, we ask that your visit is planned when all decision-makers (typically both homeowners) are able to participate. Our mission is to provide you the best replacement windows and doors possible.

We recommend that you budget up to two hours for this visit. Our professional consultant will address a variety of common questions including:

· What materials (vinyl, wood or fiberglass) are ideal for your Hunt Valley home?

· Which functional features do you want your windows or doors to have?

· What level of energy efficiency will be best for your home?

· Which colors do you want?

· Other questions you may have

Pella Windows and Doors respects your time, so we promise to make sure your in-home consultation is time well spent.